If your WiFi is visible, but the frame won't connect to it at all, it is usually an indication that something is wrong with either the password or the encryption of the WiFi.
Troubleshooting steps:
1.Reboot network equipment
Sometimes it may be necessary to reboot (turn off and turn on) your network equipment.
Try to reboot your router, modem and access points
2.Reboot frame
If your frame is not behaving as intended, it always a good idea to try to reboot it.
You can turn off the frame with the power button in the quick menu.
Do not unplug the frame while it's still running.
3.Double check that the password is entered correctly
To ensure that you enter the password correctly, you can press the "Show" icon next to the password field. This will make the password visible while typing and allows you to double check that the password is entered correctly.
4.WiFi encryption
All password protected WiFi connections use a certain encryption type, but outdated encryption types may not be supported. We recommended that you use WPA2 encryption for a secure and compatible WiFi.
Enterprise encryption and WPA3 are currently not supported.
We suggest that you contact your Internet Service Provider or someone tech savvy to change this setting if needed.
If the above methods do not solve the problem of your photo frame's WiFi connection, then you can feedback the problem and the “About” information of the photo frame to our email uhale-support@zeasn.com.